Shipping policy

Thank you for shopping with JONES JESSICA DIANNIA. As a professional US-based online retailer focused on luggage, handbags and travel bag accessories, we follow standardized order processing and strict logistics management rules. We strive to ensure all bag products are carefully packaged, fully inspected and delivered to customers in pristine condition within our standard logistics cycle.

1. Order Processing Time

All confirmed and fully paid orders will undergo internal review, product quality inspection and dedicated packaging within 1 to 3 business days. Weekends and official United States public holidays are excluded from our operational business days, with no order processing conducted during off-days.

Processing timelines may be slightly extended during large promotional activities and peak order periods due to increased order volume. We will send official email notifications to customers promptly once obvious processing delays occur, ensuring you stay updated with your order progress.

2. Shipping Rates and Delivery Estimates

Shipping fees for all individual orders are calculated based on package size, actual weight and delivery destination. The final shipping cost will be clearly displayed on the checkout page before payment confirmation, without any hidden charges or extra surcharges.

Our store provides unified standard shipping service for all luggage and bag products, with a fixed estimated delivery time of 15 business days. All delivery durations are reference values only. Actual delivery status may be affected by logistics carrier delays, customs clearance progress, extreme weather, regional logistical restrictions and holiday service suspensions, which shall be subject to real transit conditions.

3. Shipment Confirmation and Order Tracking

Once your order is officially picked up and dispatched by our cooperative logistics carrier, you will receive an automated shipment confirmation email from our official system. The email contains your unique order number, valid tracking code and carrier details for your independent inquiry.

Logistics tracking information is generally activated and updated on the official inquiry platform within 24 to 48 hours after shipment. If tracking data fails to display normally beyond this time frame, our customer service team is available to assist you with manual verification and troubleshooting.

4. Incorrect Address Disclaimer

Customers are required to submit accurate, complete and deliverable recipient information including detailed shipping address and valid contact number during checkout. Please verify all information carefully to avoid delivery exceptions.

JONES JESSICA DIANNIA shall not assume any liability for package misdelivery, loss or return caused by wrong, incomplete or invalid address information provided by customers. Any packages returned due to address errors will incur return logistics fees, and customers shall bear all additional reshipping costs for secondary delivery services.

5. Lost or Damaged Packages

If your package logistics status is abnormally stagnant or the package is presumed lost during transit, please submit a service application to our support team within 5 business days of the scheduled delivery date. We will launch a comprehensive logistics investigation with the carrier to confirm the package’s whereabouts.

Luggage and bag products may encounter extrusion, surface scratches, accessory detachment or structural looseness during long-distance transportation. If you receive damaged or defective products, please contact us within 24 hours upon package receipt. You are required to provide clear original photos of the outer packaging and damaged product parts. Our team will assess the issue and deliver a reasonable resolution in a timely manner.

6. Apparel Care and Usage Notice

This usage and maintenance clause applies to all luggage, handbags, travel bags and daily bag accessories sold in our store. Each product is equipped with exclusive care guidelines formulated according to its material texture, production process and structural characteristics.

We do not take responsibility for product deformation, wear, structural damage or shortened service life caused by improper daily use, non-standard cleaning methods, artificial damage, private disassembly or long-term improper storage. Customers are recommended to follow official care instructions to maintain the good condition of bag products.

7. International Shipping and Customs Notice

Cross-border international shipments of our bag products may be subject to import duties, customs inspection fees and other related taxes in accordance with the local trade policies and supervision regulations of the destination country or region.

All customs-related expenses, procedural costs and compliance risks are independently undertaken by the customer. Product prices and shipping fees collected by our store do not cover any customs and tax charges. Customers shall abide by local import laws and bear all responsibilities arising from customs clearance issues.

8. Contact Information